Order & Delivery

Does Vape On YEG check proof of age?

Yes! All products sold from Vape On YEG are intended for those who meet the legal vaping age in their respective province.

If your signature and proof of age are not collected before or during delivery, your package will be sent back to our warehouse and you will not be eligible for refund.

What is the minimum age to purchase in Canada?

Click here for your provinces age requirement.

If you are under the legal vaping age in your region, we kindly ask for you to not make any purchases with us. Vape On YEG is intended for adults. By law, we are required to check proof of age through government ID and signature. Use of our site, means you agree to these terms.

When will my order be delivered? [Edmonton & Sherwood]

If you've confirmed your order before 5:45pm (MDT), you can have your order delivered on the same day! Otherwise, please expect your package to arrive the next day after 5:45pm. 

After getting an order confirmation, you'll receive a text when the driver is on their way. We have drivers ready throughout the day and are open 7 days a week!

When will my order be delivered? [Canada-wide]

We ship orders every day of the week, except for weekends. Orders placed on holidays will be processed the following business day.

All shipping times are estimates provided by our shipping courier, Canada Post. For more information on delivery standards please check the Canada Post Website. Vape On YEG cannot guarantee nor are we responsible for any delays in delivery time once the shipment has left our facilities.

How much does same-day delivery cost?

A flat fee of $7.95 to deliver to anywhere in the city of Edmonton.

Confirmation Email Was Received On A Weekend - Did My Order Ship Already?

If you happened to receive a notification of shipment on the weekend, it means your order was processed but will go out the following business day.

What if I don't like the juice I bought? Can I have a refund?

ALL PURCHASES MADE ON VAPEONYEG.COM ARE FINAL and not eligible for refund/exchanges.

We understand that it's hard to buy a bottle of juice before trying it. We do our best with trying to provide detailed flavour descriptions but we encourage everybody to write reviews and to share your experience with others!

I didn't receive what I ordered! What can I do?

Oh no! Sometimes mistakes can happen, but not to worry, we'll do our best to make it right! Just send us an message with your order number and description of what was wrong. Sit tight and we'll reach back with further instructions!

Can I change my delivery address?

It's possible!

If your order is being delivered through standard shipping with our courier, your shipping address can be changed before shipment is sent out. Please be advised that we package and ship out orders within 24hrs of receiving an order.

If you have ordered same day delivery, your address can be changed unless you have already received confirmation that your package is on the way. Please be advised that your delivery time may be affected due to the accommodations.

Can I order my juice and have it delivered at work?

Yes! Just provide the delivery instructions in the order notes during checkout and we'll do our best to accommodate for you.

I live in an apartment, can I still get delivery?

Not to worry! Please provide the delivery instructions in the order notes during checkout. We'll give you a call or text, letting you know when our driver is at your apartment and you can meet the driver at the door to get your package!

Can I schedule my delivery for a specific time in the day?

Yes! Just add your directions in the order notes and we will do our best to accommodate!

Store Hours & Contact

What are Vape On YEG's hours?

HOURS OF OPERATION

Mon to Fri: 10am – 6pm

Sat/Sun: 12pm – 5pm

*Please note that: Last delivery needs to be confirmed 30 mins before close

How can I contact Vape On YEG?

Have any inquiries, problems, or want to request any brands that we should carry? We can be reached through our contact form.

We'll do our best to respond back as soon as possible!

Other

What payment options are accepted?

We currently accept

- Visa

- Mastercard

- Email money transfer