Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Vape On YEG (the “Site”, "we", "us").

Personal Information

We collect personally identifiable information from visitors to our website voluntarily. Personal information collected voluntarily can include name, username, billing address, shipping address, payment information (including credit/debit card numbers), email address, company name, and phone number. This information can be collected if you register an account on our site, place an order, attempt to place an order, request information from us, participate in a contest or sweepstakes, sign up to join our email list, respond to a survey/marketing communication, request some other service or information from us, or fill out a form on our site.

The information collected can be subjected and used for the following: To fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), to improve customer service requests/correspondence/ respond to inquiries, notify our customers of updates, administer a contest, promotion, survey or other site features, and send periodic emails regarding your order or other products and services, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties. However, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Non-Personal Information

When you visit Vape On YEG, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” (Cookies, Log files, and Web beacons). We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). The information collected is used solely for internal review and not shared with other organizations for commercial purposes.

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” "clear gifs," “pixels” are electronic files used to record information about how you browse the Site.

 

Cookies

We may use cookies to help you personalize your online experience. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the site's pages, or register with any of our site's services, a cookie enables Vape On YEG to recall your specific information on subsequent visits.

You can accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Taking these actions shouldn't cause a problem with our site, should you so choose.

DATA RETENTION & SECURITY

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. 

However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

MINORS

The Site is intended for adults; it is not directed at individuals under the legal vaping age of their respective province/territory (18-19 years of age depending on region). We do not knowingly collect and use data from or market to children under 18 years of age. By using the Services, you agree that you are of legal vaping age in your respective province/territory. If we learn that personal information from users under the legal vaping age has been collected, we may deactivate the account and take reasonable measures.

PROOF OF AGE

By law, we must verify age to ensure our users are of legal vaping age. By using the Services, you agree to our terms to provide us with your government-issued identification to be verified by our team. 

RELEASE OF INFORMATION 

In the instance that Vape On YEG is sold, the information we have obtained from you through your voluntary participation in our site may transfer to the new owner as a part of the sale so that the current services being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of us. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

CHANGES

We may update this privacy notice from time to time, for example, regarding changes to our practices or for other operational, legal or regulatory reasons. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy note frequently to be informed of how we are protecting your information.

AGREEING TO TERMS

If you do not agree to Vape On YEG's Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.

Your use of this site indicates acceptance of this privacy policy.

Q&A

When will my order be delivered?

If you've confirmed your order before 5:30pm / 3:30pm (MDT) you can have your order delivered on the same day! Otherwise, please expect your package to arrive the next day after 5:45pm. 

After getting an order confirmation, you'll receive a text when the driver is on their way. We have drivers ready throughout the day and are open 7 days a week!

*Please note that: By law we require first time customers to provide photo ID. You can do this by sending a photo to our email, Info@vapeon-yeg.com with your order number for age verification.

How much does same day delivery cost?

A flat fee of $7.95 to deliver to anywhere in the city of Edmonton and Sherwood Park

What if I don't like the juice I bought? Can I have a refund?

Please understand that due to sanitary reasons ALL SALES ARE FINAL and not eligible for refund/exchanges. We understand that it's hard to buy a bottle of juice before trying it. We do our best with trying to provide detailed flavour descriptions but we encourage everybody to write reviews and to share your experience with others!

What time will my order come ?

Deliveries go out 3 times a day weekedays / 2 times on the weekends.

Depending on when you order it will be delivered between those time windows.

Can I order my juice and have it delivered at work?

Yes! Just provide the delivery instructions in the order notes during checkout and we will do our best to accommodate for you.

I live in an apartment, can I still get delivery?

Not to worry! Please provide the delivery instructions in the order notes during checkout. We'll give you a call or text, letting you know when our driver is at your apartment and you can meet the driver at the door to get your package!

Can I schedule my delivery for a specific time in the day?

Yes! Just add your directions in the order notes and we will do our best to accommodate!