Shipping & Delivery
SHIPPING TIMES/DELIVERY STANDARDS
Same-Day Delivery (Edmonton & Sherwood Park)
- If you payment is confirmed by 2:30 PM Weekdays (MDT), we will process and deliver your order on the same day.
- If you payment is not received by 2:30 PM (MDT), we will process it and deliver your order the next business day.
- Please note sometimes there are delays when you send your payment through EMT.
- For the best and timely experience, please provide us detailed and precise delivery instructions. For example, the time you would prefer the delivery and location, apartment buzzer # or any additional instructions if necessary in the memo box of the checkout section.
- We are closed on weekends and holidays
After getting your order confirmation, you will receive a text message when our driver is on their way.
PROOF OF AGE
All products sold from Vape On YEG are intended for those who meet the legal vaping age in their respective province.
If you are unsure of your province's minimum age requirement, please check here.
By law, proof of age (government-issued photo ID) must be confirmed by our team/delivery agent when you purchase from Vape On YEG. If your signature and proof of age are not collected before or during delivery, your package will be returned to our warehouse and you will not be eligible for a refund.
Please note that packages shipped out will likely require a proof of age signature, regardless of whether you have purchased in the past or not.
We offer FREE Standard Shipping Canada wide on orders $75 CAD and over (Code: FREESHIP).
- Same-day delivery is a flat rate of $7.95 and is available for Edmonton & Sherwood Park
Standard Shipping (Canada)
Thank you for your purchase with us! We're just as excited to ship out your order as much as you are to get it! We do our best to process orders every day, to get them shipped out as soon as possible. Shipments go out Monday-Friday, except for the weekends. If your order is placed on a Saturday or Sunday, please expect the shipment to go out during the following business day. Orders placed on holidays will also be processed the following business day.
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to our courier site, Canada Post. To track the order, click on the tracking number located on the email.
All shipping times are estimates provided by our shipping courier, Canada Post, and may not reflect the actual delivery duration. For more information on delivery standards please check the Canada Post Website.
We do our best to package and get your orders out as quickly as possible. However, once the order has left our facility, it is now in the hands of the courier, Canada Post. At this point, we are not responsible for any delays, damages, defects, or losses that can occur. Furthermore, Vape On YEG is not responsible for lost or stolen packages.
UNCLAIMED & RETURNED PACKAGES
In the instance that your package is unclaimed or the courier has made failed delivery attempts, your package will be returned to Vape on YEG. Once this happens, you will be provided with the following options:
- Re-ship your order – You will need to cover the fee(s) to re-ship your order and any fees associated with unclaimed packages, such as return shipping costs to us.
- Request an order cancellation or refund – Please be advised that any fees associated with shipping cannot be refunded, including the original shipping charge.
All shipping fees are NOT REFUNDABLE. Please be advised that if you received free shipping on your order, the original shipping cost of your order will be deducted from your refund.
If Vape On YEG incurs a return shipping charge for any unclaimed package, these fees will be deducted from the total amount of your refund.
When will my order be delivered?
If you've confirmed your order before 3:00pm (MDT) you can have your order delivered on the same day! Otherwise, please expect your package to arrive the next day.
Closed on weekends
After getting an order confirmation, you'll receive a text when the driver is on their way. We have drivers ready throughout the day and are open 5 days a week!
*Please note that: By law we require first time customers to provide photo ID. You can do this by sending a photo to our email, Info@vapeon-yeg.com with your order number for age verification.
How much does same day delivery cost?
A flat fee of $7.95 to deliver to anywhere in the city of Edmonton and Sherwood Park
What if I don't like the juice I bought? Can I have a refund?
Please understand that due to sanitary reasons ALL SALES ARE FINAL and not eligible for refund/exchanges. We understand that it's hard to buy a bottle of juice before trying it. We do our best with trying to provide detailed flavour descriptions but we encourage everybody to write reviews and to share your experience with others!
What time will my order come ?
Deliveries go out 3 times a day weekedays
Depending on when you order it will be delivered between those time windows.
Can I order my juice and have it delivered at work?
Yes! Just provide the delivery instructions in the order notes during checkout and we will do our best to accommodate for you.
I live in an apartment, can I still get delivery?
Not to worry! Please provide the delivery instructions in the order notes during checkout. We'll give you a call or text, letting you know when our driver is at your apartment and you can meet the driver at the door to get your package!
Can I schedule my delivery for a specific time in the day?
Yes! Just add your directions in the order notes and we will do our best to accommodate!