SHIPPING TIMES/DELIVERY STANDARDS

 Same-Day Delivery (Edmonton & Sherwood Park)

• If you payment is confirmed by 2:30 PM Weekdays (MDT), we will process and deliver your order on the same day.
• If you payment is not received by 2:30 PM (MDT), we will process it and deliver your order the next business day.
• Please note sometimes there are delays when you send your payment through EMT. 
• For the best and timely experience, please provide us detailed and precise delivery instructions. For example, the time you would prefer the delivery and location, apartment buzzer # or any additional instructions if necessary in the memo box of the checkout section.
• We are closed on weekends and holidays

After getting your order confirmation, you will receive a text message when our driver is on their way. 

PROOF OF AGE

All products sold from Vape On YEG are intended for those who meet the legal vaping age in their respective province.

If you are unsure of your province's minimum age requirement, please check here.

By law, proof of age (government-issued photo ID) must be confirmed by our team/delivery agent when you purchase from Vape On YEG. If your signature and proof of age are not collected before or during delivery, your package will be returned to our warehouse and you will not be eligible for a refund.

Please note that packages shipped out will likely require a proof of age signature, regardless of whether you have purchased in the past or not.

SHIPPING COSTS

We offer FREE Standard Shipping Canada wide on orders $75 CAD and over (Code: FREESHIP). 

• Same-day delivery is a flat rate of $7.95 and is available for Edmonton & Sherwood Park

Standard Shipping (Canada)

Thank you for your purchase with us! We're just as excited to ship out your order as much as you are to get it! We do our best to process orders every day, to get them shipped out as soon as possible. Shipments go out Monday-Friday, except for the weekends. If your order is placed on a Saturday or Sunday, please expect the shipment to go out during the following business day. Orders placed on holidays will also be processed the following business day.

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to our courier site, Canada Post. To track the order, click on the tracking number located on the email. 

All shipping times are estimates provided by our shipping courier, Canada Post, and may not reflect the actual delivery duration. For more information on delivery standards please check the Canada Post Website.

We do our best to package and get your orders out as quickly as possible. However, once the order has left our facility, it is now in the hands of the courier, Canada Post. At this point, we are not responsible for any delays, damages, defects, or losses that can occur. Furthermore, Vape On YEG is not responsible for lost or stolen packages. 

UNCLAIMED & RETURNED PACKAGES

In the instance that your package is unclaimed or the courier has made failed delivery attempts, your package will be returned to Vape on YEG. Once this happens, you will be provided with the following options:

• Re-ship your order – You will need to cover the fee(s) to re-ship your order and any fees associated with unclaimed packages, such as return shipping costs to us.
• Request an order cancellation or refund – Please be advised that any fees associated with shipping cannot be refunded, including the original shipping charge.

All shipping fees are NOT REFUNDABLE. Please be advised that if you received free shipping on your order, the original shipping cost of your order will be deducted from your refund.

If Vape On YEG incurs a return shipping charge for any unclaimed package, these fees will be deducted from the total amount of your refund.