Returns & Refunds

A large percentage of the vaping products Vape On YEG carries are consumables (e-liquids, replacement parts/rebuildable supplies/coils, etc.). Please understand that due to hygiene and health & safety reasons, ALL SALES ARE FINAL and not eligible for refund/exchanges.

We understand that it's hard to buy a bottle of juice before trying it. We do our best with trying to provide detailed flavour descriptions but we encourage everybody to write reviews and to share your experience with others!

Q&A

When will my order be delivered?

If your order is placed and paid before 2:00pm (MDT) you can have your order delivered on the same day! Otherwise, please expect your package to arrive the next day.

Deliveries do not go out on weekends. 

After getting an order confirmation, you'll receive a text when the driver is on their way.

*Please note that: By law we require first time customers to provide photo ID. You can do this by sending a photo to our email, info@vapeon-yeg.com with subject line “PHOTO ID” & your order number for age verification.

How much does same day delivery cost?

A flat fee of $7.95 to deliver to anywhere in the city of Edmonton, St. Albert & Sherwood Park

What if I don't like the juice I bought? Can I have a refund?

Please understand that due to sanitary reasons ALL SALES ARE FINAL and not eligible for refund/exchanges. We understand that it's hard to buy a bottle of juice before trying it. We do our best with trying to provide detailed flavour descriptions but we encourage everybody to write reviews and to share your experience with others!

What time will my order come?

Once your order has been picked up it can take up to 7pm for your order to be delivered, depending on travel time and road conditions.

Can I order my juice and have it delivered at work?

Yes! Just provide the delivery instructions in the order notes during checkout and we will do our best to accommodate you.

I live in an apartment, can I still get delivery?

Not to worry! Please provide the delivery instructions in the order notes during checkout. We'll give you a call or text, letting you know when our driver is at your apartment and you can meet the driver at the door to get your package!

Can I schedule my delivery for a specific time in the day?

We use a third party delivery service, we book your orders and they pick up at anytime. Right now, we cannot guarantee specific drop off times.